Frequently Asked Questions

Yes. Every single carpet we produce is 100% handmade by skilled Afghan artisans using traditional wooden looms and techniques passed down through generations. No machines are involved in any part of the weaving process. Each knot is tied by hand.

We use premium Ghazni wool from highland Afghan sheep, prized for its durability, natural luster, and ability to hold rich colors. Our dyes are 100% natural, derived from plants including madder root (red), indigo (blue), walnut hulls (brown), and pomegranate peel (yellow/gold). The foundation (warp and weft) is typically cotton or wool.

Knot count (KPSI — knots per square inch) measures the density of knots in a carpet. Higher knot counts mean finer detail, sharper patterns, and longer production time. Our carpets range from approximately 80 KPSI (coarser, tribal styles) to 300+ KPSI (ultra-fine, intricate designs).

We offer pile heights from 1mm (very low, flat-like finish) to 5mm (high, plush pile). Lower pile heights are typical for geometric and tribal patterns, while higher piles are common in classic and Mamluk designs. Custom orders allow you to specify your preferred pile height.

All our carpets are priced on request. Click the "Request a Quote" button on any product page and fill out the form, or contact us directly via WhatsApp, email, or our contact form. We'll provide pricing along with shipping costs within 24 hours.

Each handmade carpet is unique — varying in size, knot count, material, and complexity. Pricing depends on these factors plus current wool and dye costs. We provide personalized quotes to ensure you get accurate, fair pricing for the specific carpet you're interested in.

Absolutely. We accept custom orders where you choose the collection style, size, color palette, pattern, quality, and pile height. Visit our Custom Order page to submit your request. We'll contact you within 24 hours to discuss details.

Custom carpets typically take 3–6 months depending on size, complexity, and knot density. We provide progress photos throughout the weaving process so you can watch your carpet come to life.

Yes, we export our carpets worldwide to over 30 countries across Europe, North America, the Middle East, Asia, and Australia. Shipping costs and delivery times vary by destination. Contact us with your location for a quote.

Each carpet is carefully rolled (never folded), wrapped in protective breathable material, and packaged in a durable shipping tube or heavy-duty wrapping to ensure it arrives in perfect condition.

Delivery times vary by destination: 7–14 business days for most international shipments. We provide tracking information once your carpet is dispatched.

In the rare event that your carpet arrives damaged, contact us immediately with photos. We will work with you to resolve the issue — whether that means repair, replacement, or refund.

Vacuum regularly on a low setting (avoid beater bars), rotate the carpet every 6–12 months for even wear, have it professionally cleaned every 1–2 years, and avoid prolonged direct sunlight to preserve colors. Spills should be blotted immediately — never rub.

Yes, handmade wool carpets work well on heated floors. The natural wool provides excellent insulation. We recommend using a quality underlay to protect both the carpet and the floor.

Natural dyes actually age beautifully — developing a rich patina over decades rather than fading harshly. To minimize any color change, avoid prolonged direct sunlight and rotate your carpet periodically.

Yes, we offer tiered wholesale pricing for bulk orders and trade partners. Pricing tiers are based on volume: 15% off for 5–19 carpets, 25% off for 20–49, and 35% off for 50+. Visit our Wholesale page for details and to apply.

We welcome partnerships with retailers, interior designers, and trade professionals. Submit a wholesale application on our Wholesale page and we'll be in touch to discuss partnership opportunities.